Key Holding & Alarm Response
There’s nothing more worrying or inconvenient than an alarm call from your business premises in the middle of the night or when you should be enjoying some much needed down time.
You don’t know if it’s false alarm or whether you’ll find something more sinister when you, or a member of your team, arrive on site.
As a property keyholder, you must be able to attend your premises within a 20-minute period and resolve any alarm issues. If you fail to do this on more than three occasions, the police will withdraw their response from your premises, and your alarm could be considered a nuisance.
As your security partner, we will attend any alarm or CCTV activations on your behalf, your
keys are securely held off site and all movement strictly tracked.
Protect Your Staff – Protect Your Premises
If you’re not the designated keyholder then you’ll have spent some time choosing the best person for the job, considering their position within the business as well as their trustworthiness and reliability.
However, choosing a team member can open your up to serious criminal proceedings under the Corporate Manslaughter Act.
By sending a member of staff to an alarm call you are placing them in a potentially dangerous situation which is deemed a gross breach of your duty of care.
Should anything happen to them then, as a business owner, you could be subject to a large fine or even a prison sentence if you’re found guilty of breaching that duty of care.
Using our professional key holding service removes this concern – ensuring both your staff, yourself and your premises are protected.
How Does Our Keyholding Service Work?
Our alarm response service can be linked to any device capable of sending a signal out to an alarm receiving centre, whether that’s your intruder, fire or panic alarm, or even reacting to events caught on your monitored CCTV system.
If your alarm or CCTV is triggered, one of our highly trained and experienced mobile response officers will be deployed and will arrive on site within that crucial 20-minute window.
All of our security personnel have body cameras to record their movements and will arrive in a fully branded vehicle – they’ll carry out a full and through internal and external patrol of your premises and a full attendance report will be submitted to you, within 12 hours, along with the footage taken.
Should there be signs of criminal activity our mobile response officers will follow the individual site escalation procedures, remaining on site until your premises are secured.
If it’s concluded that a call out was a false alarm, a system reset can be performed, and your premises will be re-secured. In the case of a genuine incident, emergency response will be instigated, and the building will be re-secured, working with pre-agreed processes on who needs to be notified and what other processes need to be put into action.
The first step starts with you – we’ll work with you to fully understand your keyholding and alarm response needs, including policies and procedures to be followed in the event of a break-in.
With the service in place, you can rest-assured that your property is secured and any incidents will be dealt with efficiently and professionally.
Keys are kept in accordance with best practice guidelines, so that you can be confident of their safety.
Excellence as Standard
Using our keyholding and alarm response service gives you the support you need to protect your staff and your premises as well as ensuring a copy of your key is safe and secure and available to you, whether needed for an out-of-hours call, or in the event that a primary key gets lost or stolen.
We’re on call 24 hours a day, 7 days a week, all year around so you can enjoy a holiday, a family Christmas or a decent night’s sleep without the worry of an emergency call out.
There’s also the added benefit that this can help to meet the terms of your insurance policy, if it includes avoiding clause around reasonable system downtime.
All of our keyholding staff are fully SIA licensed to carry out security duties in accordance with BS7984 Keyholding standards and are all insured, experienced and highly skilled so you can be sure that the officers attending on your behalf will carry out their duties to the highest possible standards.
Ready to take the next step? Call our team on 0800 612 0749 or email us at firstname.lastname@example.org